POPGA Terms of Service

This Agreement is in the Korean language only, which shall be controlling in all respects, and all versions hereof in any other language shall be for accommodation only and shall not be binding upon the Parties. In the event of any conflict or inconsistency between any term of this Agreement in the Korean language and any translation thereof in any other language, the Korean language version of this Agreement shall prevail.

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms of Service is to define the rights, obligations, and responsibilities between Sweet Spot Co., Ltd. (hereinafter referred to as the "Company") and users regarding the use of the services provided by the online platform POPGA (hereinafter referred to as the "Service").

Article 2 (Definitions)

The definitions of terms used in these Terms of Service are as follows:

Service: Refers to the online platform services provided by the Company for the provision of information on pop-ups, exhibitions, and festivals, as well as for reservations and waiting applications, and for the sale and brokerage of, and payment for, Sale Items. The Service includes POPGA and all related services provided through the web (Web) and app (App), regardless of the device or terminal on which it is implemented (including but not limited to PC, TV, mobile devices, etc.), and also includes cases where a third-party developed or built program or service using the API disclosed by the Company is provided to members.
User: Refers to anyone who accesses or uses the Service in accordance with these Terms, including those without a registered account (so-called non-member customers).
Member: Refers to any person who has registered as a member of the Service and can continuously use the member-exclusive services provided by the Company.
Seller: Refers to a person who registers and sells a Sale Item and who, in that transaction, holds the status of mail-order seller and seller of record. Depending on the Sale Item, the Seller is either the Company or a third-party business operator.
First-Party Sale: Refers to a transaction in which the Company itself acts as the Seller and directly sells a Sale Item based on intellectual property (IP) that the Company has planned and owns.
Brokered Sale: Refers to a transaction in which the Company brokers the sale of a third-party business operator (a "Marketplace Seller") and receives the consideration. In such a case the seller of record is the Marketplace Seller and the Company is an online marketplace intermediary.
Sale Item: Refers to merchandise (goods) and tickets (admission tickets) that a Seller sells through the Service in connection with a pop-up store, exhibition or event it operates.
Option: Refers to a unit of sale within a single Sale Item that is distinguished by type, specification, session, seat grade or the like and that has its own price and inventory (capacity).
Session: Refers to the division of a ticket by the date and time slot at which admission is permitted. A Period Pass means a ticket that permits admission for a fixed period counted from the date of first admission.
Order: Refers to a transaction unit in which a user selects and pays for one or more Sale Items. An Order Line means an individual Option unit contained within an Order.
Booking Fee: Refers to a fee accruing to the Company that a user bears, as consideration for the Company intermediating the mail-order transaction between the user and the Onboarded Seller and providing the booking and ticket-issuing system, when purchasing a ticket that constitutes a Brokered Sale online. No Booking Fee is charged on First-Party Sales.
Pickup: Refers to a user collecting purchased merchandise in person at the pop-up store site.
Ticket Inspection: Refers to verifying the validity of a purchased ticket on site and processing admission.
Online Marketplace Intermediation: Refers to permitting the use of a cyber mall or otherwise arranging mail-order transactions between the parties to a transaction by a method prescribed by the Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act").

Definitions of terms not set forth above shall be in accordance with applicable laws, and if not defined by law, they shall follow general commercial practices.

Article 3 (Posting and Amendments to the Terms)

The Company will post the content of these Terms of Service in a way that users can easily understand, such as on the initial screen of the Service or via a link.
The Company may amend these Terms of Service in compliance with relevant laws such as the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection. When amending the Terms of Service, the Company will specify the application date and reason for the amendment and notify users at least 7 days prior to the application date. However, in the case of amendments unfavourable to users, a minimum notice period of 30 days will apply.
If a user continues to use the Service without explicitly expressing refusal of the amended Terms of Service, the user will be deemed to have agreed to the revised terms.
Users have the right to disagree with the amended Terms of Service. If a user does not agree with the amendments, they may stop using the Service and withdraw from membership.
These Terms of Service take effect when the user agrees to the content and apply until the termination of the service use agreement.

Article 4 (Notification to Users)

Unless otherwise specified in these Terms, the Company may notify users via telephone, email, text message, or other communication methods registered by the user.
If the user has submitted or registered false information such as an incorrect email address or phone number, or has failed to update or inform the Company of changed information, the notification will be considered delivered once sent to the previously submitted or registered contact information.
For notifications to all users, the Company may substitute individual notification by posting the information on the initial screen of the Service or the notice board for at least 7 days. However, for matters significantly and adversely affecting users' service use, individual notification will be given in parallel.

Chapter 2 Service Use Agreement and Personal Information

Article 5 (Establishment of the Service Use Agreement)

The service use agreement is established when the user agrees to the Terms and applies for service use according to the procedures and forms presented by the Company, and the Company approves the application.
For an application under paragraph 1, the Company may request real-name verification and identity authentication through a specialized agency depending on the type of user. Members must provide their name, date of birth, contact information and other details necessary for identity verification.
The Company may withhold approval if there is insufficient service capacity or if technical or operational issues exist.
Users must provide true and accurate information free of falsehood in order to use the Service, and the Company may request additional information where necessary for the services offered.
In the event of a separate contract between the Company and the user regarding service use, that separate contract will take precedence over these Terms.
The Company generally approves service use applications, but may deny approval in the following cases:
1. The user has previously lost service qualifications under these Terms (except where the Company has approved re-registration).
2. The application is made under a false name or by using another person's identity.
3. False information is provided, or information required by the Company is omitted.
4. The applicant is under 14 years of age.
5. The user is likely to disrupt the normal provision of services or interfere with other users' service use.
6. Approval is not possible due to reasons attributable to the user, or the application violates the provisions set out herein.
7. Other cases where the Company recognizes that the application clearly risks violating social order or public morals under relevant laws.
Where a user who is a minor purchases a Sale Item, the consent of their legal representative must be obtained, and a contract concluded without such consent may be cancelled by the minor or their legal representative. This does not apply, however, where the minor paid within the scope of property that the legal representative permitted them to dispose of, or where the minor used deceit to induce the belief that they were of age.

Article 6 (Collection of Personal Information)

The Company collects the minimum personal information necessary for the establishment and performance of the service use agreement through lawful and fair means.
The Company will inform users in advance of the scope and purpose of the collection of personal information through its Privacy Policy, in accordance with relevant laws.
The Company must take necessary measures to allow users to withdraw their consent to the collection, use, or provision of personal information via the service screen.

Article 7 (Obligation to Protect Personal Information)

The Company endeavours to protect users' personal information in accordance with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other relevant laws.
The protection and use of personal information are subject to relevant laws and the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to linked sites that are not part of the Company's official website.

Article 8 (User Responsibility for Managing ID and Password)

Users are responsible for managing their IDs and passwords, and must not allow third parties to use them.
The Company is not responsible for any misuse or unauthorized use by a third party resulting from leakage of the user's ID or password through the user's wilful act or negligence in management.
If a user becomes aware that their ID or password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's instructions. The Company is not responsible for any disadvantage suffered due to the user's failure to notify the Company, or failure to follow the Company's instructions after notifying.
The Company may restrict the use of an ID if it is deemed likely to result in the leakage of personal information, is anti-social, violates public morals, or could be mistaken for the Company or its operators.

Chapter 3 Obligations of the Parties

Article 9 (Obligations of the Company)

The Company shall not engage in any activities prohibited by applicable laws or these Terms, or that violate public morals, and will strive to provide continuous and stable services.
The Company must establish a security system for protecting personal information so that users can use the Service safely, and must publish and adhere to its Privacy Policy.
The Company shall not disclose or distribute to third parties any personal information of users known to it in connection with the provision of the Service, without the user's consent. This does not apply where a lawful procedure prescribed by law is followed, such as a request from a competent authority under relevant laws.
The Company shall provide services to users continuously and stably 24 hours a day, year-round, and will repair or restore equipment without delay if it malfunctions or is lost. However, if unavoidable circumstances arise, such as operational or technical reasons, natural disasters or emergencies, the Company may temporarily or permanently suspend the Service. In such cases, the Company will notify users through postings on its website, phone calls, text messages, emails or other channels, either in advance or afterward.
If the Company recognizes that opinions or complaints raised by users are justified, it shall address them promptly within a reasonable time and inform users of the outcome.

Article 10 (Obligations of Users)

When using the Service, users must comply with applicable laws, these Terms, and any notices from the Company.
Users shall not engage in the following actions:
1. Registering false information when applying for the Service or modifying service details.
2. Fraudulently using another person's information or identity.
3. Collecting, storing, or disclosing another user's personal information without their consent.
4. Collecting, altering, or providing to third parties, without authorization, information or content posted by the Company or by users.
5. Damaging the reputation of the Company or third parties, or interfering with their operations.
6. Posting, disclosing, or transmitting to third parties obscene, violent, defamatory or otherwise inappropriate messages, faxes, voice content, mail or information that violates public morals (including content harmful to children or infringing the privacy of others), or advertising content sent without the recipient's consent (including junk mail, spam, chain letters and invitations to join pyramid schemes).
7. Using the Service for commercial purposes without the Company's consent or beyond the scope of these Terms.
8. Installing, inserting, using or transmitting software viruses, malicious code or other information whose transmission or posting is prohibited by relevant laws and that is designed to interfere with or destroy the normal operation of computer software, hardware or telecommunications equipment.
9. Accessing the Company's web, app or servers, or monitoring, copying, collecting, verifying, organizing or using content and information contained in the Service, by using robots (bots), crawlers, spiders, scrapers, macro programs or other automated means or manual processes to extract data, without the Company's consent.
10. Bypassing or infringing protective measures restricting access to the servers on which the Company's site or databases are stored.
11. Engaging in unauthorized modification of the Company's site or Service, hacking, alteration, damage, disassembly, decompiling or reverse engineering, or leaking or altering source code.
12. Purchasing or attempting to purchase Sale Items using macros, automation programs or the like.
13. Creating multiple accounts, or using another person's name or payment method, for the purpose of circumventing purchase quantity or amount limits.
14. Transferring, selling or brokering a purchased ticket or pickup code (QR) to a third party for profit, or posting or advertising for that purpose.
15. Circumventing purchase limits by improper means, such as by repeatedly cancelling and repurchasing.
16. Any other illegal or improper act.
If a user engages in the actions described in paragraph 2, the Company shall not be held responsible for the results of any business activity, losses, or legal measures such as arrest by the competent authorities arising therefrom. The user may be subject to legal sanctions in connection with such acts and shall be liable to compensate the Company for damages.
Users may not transfer, gift, pledge as security or otherwise similarly dispose of their service usage rights or any status under the service use agreement to others without the Company's explicit consent.
Users must perform regular security updates such as antivirus programs in connection with the operation of their systems so as to be protected from unauthorized intruders. The Company will not be liable for any security incidents or damages arising from neglecting such updates.
Users have an ongoing obligation to separately store data such as email content in connection with their use of the Service. The Company will not be liable for any leakage, omission or loss of information or data arising from neglecting this obligation.
Users must comply with applicable laws, the provisions of these Terms, usage guidance and precautions announced in connection with the Service, and matters notified by the Company, and must not otherwise interfere with the Company's operations.
Users bear all civil and criminal liability arising from illegal acts such as transmitting spam or phishing mail, messages, faxes or voice content (hereinafter "illegal spam"), or from failing to comply with the Telecommunications Business Act and other relevant laws. Where the Company confirms that a user has transmitted illegal spam, it may report the matter, with supporting materials, to the Illegal Spam Response Center of the Korea Internet & Security Agency.

Article 11 (Handling Complaints)

The Company must establish procedures for collecting user opinions and resolving complaints related to personal information.
The Company shall accept and address user complaints submitted by phone or email.

Chapter 4 Provision of the Service and Restrictions on Use

Article 12 (Service Provision and Changes)

The services provided to users will be posted on the Company's website.
The Company may specify the scope of information available to users, and may restrict that scope based on the type of user, such as members-only information.
The Company may conduct regular inspections necessary for providing the Service; the inspection times shall be as notified in advance by the Company.
In order to provide a better service, the Company may display within the service screen, or send to the user's email, various information including notices, administrative messages and advertisements related to service use.
The Company may change all or part of the Service for reasonable cause based on policy, operational or technical needs, and, unless otherwise stipulated by law, users will not be entitled to separate compensation.
If changes are made to the content, method of use or hours of use of the Service, the Company shall notify users in advance of the reason for the change, the content of the changed service and the date of provision, using the notification methods set out in Article 4.

Article 13 (Service Suspension)

The Company may temporarily suspend service provision for the following reasons:
1. Equipment inspection, maintenance or replacement.
2. Failure of telecommunications services or a surge in usage.
3. Force majeure events such as natural disasters or emergencies.
The Company shall notify users of any service suspension in advance, but may give notice afterward where unavoidable.
The Company is not liable for damages resulting from service suspension unless caused by wilful misconduct or gross negligence.

Article 14 (Restrictions and Suspension of Service Use)

If a user violates the obligations under these Terms or interferes with the normal operation of the Service, the Company may restrict or suspend their service use and take appropriate measures, including civil or criminal action, according to the severity of the violation.
Where the Company detects any of the following acts by a user or a third party and immediately restricts or suspends service use, all benefits and rights within the Service shall also be extinguished without separate compensation by the Company, and the user may be subject to legal sanctions:
1. Identity theft.
2. Violation of these Terms or of applicable laws.
3. Acts contrary to public order or public morals.
4. Defaming others or infringing their rights.
5. Installing or providing illegal programs in violation of copyright law, or interfering with operations.
6. Attempts, in violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, to illegally use, manipulate or alter data; illegal communication attempts such as imposing excessive load on the system or transmitting content containing malicious programs; scraping attempts using bots or scripts; and attempts to interfere with the normal operation of the Service or to leak information through unauthorized hacking.
7. Acts bypassing or exceeding the access rights normally granted by the Service.
8. Accessing the Service using a modified device (e.g., rooted or jailbroken).
9. Modifying, damaging, disassembling, decompiling or reverse engineering the Service.
10. Deliberately inducing or exploiting malfunctions or bugs in the Service.
11. Posting obscene or violent messages, images, audio or other content contrary to public morals.
12. Other unlawful acts arising from the user's wilful misconduct or gross negligence.
Where it is confirmed, or reasonably suspected, that a user has engaged in the fraudulent purchase conduct set out in Article 10(2), subparagraphs 12 through 15, the Company may cancel the relevant Order and refund the consideration, and may refuse ticket admission or delivery of merchandise. In such a case the Company shall notify the user of the reason.
Notwithstanding paragraph 2, proprietary rights of the user in respect of Orders for which payment has already been completed, such as the right to claim a refund, are not included among the "benefits and rights" referred to in paragraph 2 and are not extinguished by any restriction or suspension of use.

Article 15 (Termination of the Agreement)

A user wishing to terminate the service use agreement must apply directly through the website or contact the Company by email, phone or other means.
Notwithstanding paragraph 1, where the user has merchandise not yet collected, tickets not yet used, or a cancellation or refund in process, the Company may withhold processing of the termination until the relevant transaction is concluded, and shall inform the user of the reason.
The Company may terminate the service use agreement without the user's consent in any of the following cases, and shall notify the user accordingly. However, where the Company deems urgent termination necessary, or where notification is impossible due to reasons attributable to the user, subsequent notification may be substituted without delay.
1. The user has violated these Terms, including Article 10 (Obligations of Users), and has not remedied the violation within the period specified by the Company.
2. The user has used the Service for purposes other than those for which the Company provides it.
3. A ground for suspension recurs within one year after the user was suspended under Article 14 (Restrictions and Suspension of Service Use).

Chapter 5 Data, Intellectual Property and Liability

Article 16 (Data Preservation and Destruction)

Users must separately and continuously back up and store their data during service use; the Company has no obligation to back up a user's data or to provide it to the user.
The Company is not liable for leakage, omission or loss of data arising from a user's neglect of the obligation under the preceding paragraph.
Where the Company has ceased to provide the Service due to expiry of the service period, rescission or termination of the service use agreement or otherwise, the Company will immediately destroy all data including member information. However, the following information shall be retained for a certain period in accordance with relevant laws, and such personal information or personal information files shall be stored and managed separately from other personal information and destroyed after the retention period expires.
1. Records on contracts or withdrawal of subscription: 5 years (E-Commerce Act)
2. Records on payment and the supply of goods: 5 years (E-Commerce Act)
3. Records on consumer complaints or dispute resolution: 3 years (E-Commerce Act)
4. Records on labelling and advertising: 6 months (E-Commerce Act)

※ Detailed information on the destruction of personal data can be found in the Company's Privacy Policy.

Article 17 (Copyright of Posted Content)

Intellectual property rights in the Service itself belong to the Company. However, intellectual property rights in content posted or registered by users during their use of the Service belong to the user.
Users may not commercially use posted data, such as by processing or selling information obtained through the Service, and users are responsible for any issues arising from a violation of this rule.

Article 18 (Scope and Claim of Compensation)

Where the Company causes damage to a user through wilful misconduct or negligence, it is liable to compensate that damage.
Where the Company suffers damage because a user violates the provisions of these Terms, the violating user must compensate the Company for all damages incurred.
Where the Company receives a claim for damages, a lawsuit or any other objection from a third party other than the user in question, arising from an unlawful act or a violation of these Terms committed by that user in the course of using the Service, that user must indemnify the Company at their own responsibility and expense; if the Company is not indemnified, that user shall compensate the Company for all damages incurred as a result.
The Company is not liable for damages caused by force majeure such as natural disasters, or arising from the user's wilful misconduct or negligence.
A claim for compensation must be submitted to the Company by email, phone or other means, specifying the ground for the claim, the amount claimed and the basis of calculation.
A user against whom a claim for damages is made following a complaint or lawsuit by a victim harmed by that user must actively cooperate with the Company and with investigative authorities upon request.

Article 19 (Disclaimer)

The Company is not liable for damages incurred by users or third parties where it is unable to provide the Service for any of the following reasons:
1. A natural disaster or an equivalent state of force majeure.
2. Circumstances outside the Company's control, such as the user's system environment or a failure of a telecommunications carrier or hosting provider.
3. Network hacking or similar events that cannot be defended against with the current level of security technology.
4. Planned service outages for system improvements or equipment expansion in order to provide the Service efficiently, where notified in advance.
5. Leakage of mail or data, or interference with service use, caused by reasons attributable to the user.
6. Cases in which there is no wilful misconduct or negligence on the part of the Company.
The Company is exempt from liability for damages arising from information or materials obtained by users through the Service, and for incidental or business damages such as profits or losses arising from or expected from using or having used the Service.
The Company is exempt from liability for the content of data posted or transmitted by users.
→ The Company is not obligated to intervene where transactions are conducted between users, or between a user and a third party, through the medium of the Service, and is not liable to compensate any resulting damages. However, this paragraph shall not apply to transactions in Sale Items to which Chapter 6 applies; in such cases the Company's liability shall be as set out in Article 22-2 (First-Party Sales) and Article 22-3 (Brokered Sales).
The Company bears no responsibility in connection with the use of services provided free of charge, unless otherwise stipulated by law.
The Company is not liable for loss of data destroyed under Article 16 after the end of service use, data the user has requested be deleted, or data lost through neglect of the backup obligation, whether or not the Service is in use.
The Company is not liable for the content of information, materials or facts provided to users through the Service, including their reliability and accuracy. However, the authenticity and accuracy of information provided by a Seller in respect of a Sale Item shall be governed by Article 22-2(1) and Article 22-3(1) and (3).

Article 20 (Dispute Resolution)

These Terms are governed and performed under the laws of the Republic of Korea.
→ Any lawsuit concerning a dispute arising between the Company and a user in connection with these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the user's address at the time the action is filed. However, where the user's address or residence is not clear at the time the action is filed, the action shall be brought before the court having jurisdiction under the Civil Procedure Act.
For users with an address or residence outside Korea, notwithstanding the preceding paragraph, any lawsuit concerning a dispute arising between the Company and the user shall be subject to the jurisdiction of the Seoul Central District Court of the Republic of Korea.
Prior to a lawsuit under paragraph 2, a user may apply for dispute mediation to relevant bodies such as the Korea Consumer Agency Consumer Counselling Center (1372, no area code), the Electronic Commerce Mediation Committee, or the Content Dispute Resolution Committee. Where a user applies for mediation, the Company will cooperate in good faith.

Chapter 6 Special Provisions on the Purchase of Sale Items

This Chapter applies to the purchase, collection, admission, cancellation and refund of merchandise and tickets. Matters not provided for in this Chapter are governed by Chapters 1 through 5. Where this Chapter conflicts with Chapters 1 through 5, this Chapter prevails.

Article 21 (Application of this Chapter to Sale Item Transactions)

This Chapter applies to transactions in which a user purchases a Sale Item through the Service.
Only Members who have completed identity verification may purchase Sale Items; non-members may not purchase. Collection, admission, cancellation and refund of a purchased Sale Item are likewise processed only through the account of the purchasing Member.
The Company may set different sales periods, sales channels (online / on-site) and purchase eligibility conditions for each Sale Item, and displays such information on the Sale Item detail screen.

Article 22 (Classification and Display of Sale Types)

Sale Items sold through the Service are classified into the following two types, and the status and liability of the seller of record and of the Company differ according to the type.

Item	First-Party Sale	Brokered Sale
Seller of record (contracting party)	Sweet Spot Co., Ltd.	Marketplace Seller
Status of the Company	Mail-order seller	Online marketplace intermediary
Liability for goods and tickets	The Company	Marketplace Seller
Counterparty for withdrawal of subscription and refunds	The Company	Marketplace Seller (the Company performs receipt of consideration and refund processing)

The Company displays which type each Sale Item falls under on the Sale Item detail screen, the order form and the order history screen, and provides to the user, before the user's offer to purchase is made, the trade name, representative's name, business registration number, business address, telephone number, e-mail address and mail-order business report number (including the name of the authority with which the report was filed) of the seller of record corresponding to that type, as verified by the Company.
In this Chapter, "Seller" means the Company in the case of a First-Party Sale, and the Marketplace Seller in the case of a Brokered Sale.

Article 22-2 (Liability of the Company in First-Party Sales)

In a First-Party Sale, the Company concludes the sales contract directly with the user as a mail-order seller and bears directly all liability for the content, quality, defects, performance, labelling and advertising of, and withdrawal of subscription in respect of, the Sale Item.
In respect of First-Party Sales, neither Article 19(4) nor any provision of these Terms premised on the status of an online marketplace intermediary shall serve as a basis for limiting the Company's liability.
Inquiries, complaints and disputes concerning First-Party Sale Items are handled directly by the Company, and users may submit them through the Company's customer centre.
The Company shall ensure that review functions for the protection of users — such as inspection of First-Party Sale Items, approval of exceptional refunds and approval of cancellations — are performed by an organization separate from the organization responsible for sales. Users may apply for mediation of the outcome of such review to the dispute mediation bodies referred to in Article 20(4).

Article 22-3 (Status and Liability of the Company in Brokered Sales)

In a Brokered Sale the Company is an online marketplace intermediary and is not a party to the mail-order transaction. The seller of record of the Sale Item is the Marketplace Seller, and liability for the content, quality, defects, performance, labelling and advertising of the goods or ticket rests with the Marketplace Seller.
The Company receives the consideration for the Sale Item on behalf of the Marketplace Seller and pays it out as agreed between the Company and the Marketplace Seller. Receipt of consideration and refund processing are performed by the Company.
Notwithstanding paragraph 1, the Company bears liability for the following damages:
1. Damage caused to a user by the Company's failure to perform its display and seller-information obligations under Article 22(2).
2. Damage attributable to the Company's systems, such as duplicate payment, payment amount errors, errors in ticket inspection or pickup processing, and system errors in inventory information.
3. Damage caused by the Company's delay in, or refusal of, a refund of consideration it has received, without justifiable cause.
4. Any other liability borne by an online marketplace intermediary under relevant laws.
Users may submit inquiries, complaints and disputes concerning Sale Items through the Company's customer centre; the Company will forward the matter to the Marketplace Seller and inform the user of the progress of its handling.
In respect of Brokered Sales, the Company gives notice that it is not a party to the mail-order transaction on the initial screen of its cyber mall and in the procedure for confirming, correcting and cancelling the contents of an offer.
The Company registers as Marketplace Sellers only business operators that have completed business registration, and does not broker transactions in which an individual who is not a business operator is the seller (peer-to-peer transactions).

Article 23 (Formation of the Purchase Contract)

When a user selects a Sale Item and completes an order form, the Company temporarily secures the corresponding inventory or capacity for 10 minutes. If payment is not completed within that time, the Order is automatically concluded and the secured inventory is released.
The purchase contract is formed between the user and the Seller at the point when the user's payment is approved and the Company confirms the inventory allocation. The Company notifies the user of the formation of the contract through the service screen and the contact details registered by the user.
In the following cases the Company may decline to approve payment, or cancel an approved payment and refund the consideration. In such a case the Company shall notify the user of the reason without delay.
1. Inventory or capacity is insufficient.
2. The purchase quantity or amount limits under Article 24 are exceeded.
3. Fraudulent payment is suspected, such as misuse of a payment method.
4. Sale of the Sale Item has been suspended, or there is an obvious error in the displayed information.
Tickets and merchandise may not be paid for together in a single Order; each must be purchased as a separate Order.

Article 24 (Limits on Purchase Quantity and Amount)

In order to ensure fair purchasing opportunities for many users and to prevent fraudulent purchases, the Company applies the following purchase limits:

Item	Default limit	Remarks
Purchase quantity per person, per Sale Item	4 units	Cumulative over the entire operating period of the relevant pop-up
Purchase amount per person, per Sale Item	KRW 1,000,000
Quantity per single Order	10 units	Aggregated across multiple Sale Items
Amount per single Order	KRW 2,000,000	Aggregated across multiple Sale Items

The per-person limits under paragraph 1 apply separately to each Session in the case of tickets with a designated Session, and per Sale Item in the case of other tickets and merchandise.
Where the unit price of a Sale Item exceeds the amount limit under paragraph 1, the amount limit does not apply to the purchase of one unit of that Sale Item. In that case the Sale Item may not be ordered together with other Sale Items.
A Seller may set a lower limit than that under paragraph 1 for an individual Sale Item, in which case the limit actually applied is the lower of the limit set by the Company and the limit set by the Seller. That limit is displayed on the Sale Item detail screen.
Quantities and amounts for which cancellation has been completed and a refund confirmed are excluded from the cumulative totals under paragraph 1.
The limits under paragraph 1 are verified against the limits in force at the time of purchase, and a change in the limits does not apply retroactively to Orders already completed. Accordingly, even where a limit is lowered, Sale Items already purchased are maintained and only further purchases are restricted.
The Company may restrict a user from purchasing Sale Items for a certain period where the user attempts to circumvent the limits under paragraph 1 by improper means.

Article 25 (Payment and Booking Fee)

Sale Items may be paid for by credit or debit card and by simple payment services; no other payment method, such as bank transfer or virtual account, is provided. Payments are processed through NICE Payments Co., Ltd., the payment gateway engaged by the Company. The Company displays the available payment methods on the service screen; payment methods may be added or changed.
Where a ticket that constitutes a Brokered Sale is purchased online, the user bears a Booking Fee determined by the Company in addition to the sale price. The specific amount of the Booking Fee is displayed on the Sale Item detail screen and on the screen presented before payment. The Booking Fee is consideration for the Company intermediating the mail-order transaction between the user and the Onboarded Seller and providing the booking and ticket-issuing system; it accrues to the Company and is not paid to the Seller.
No Booking Fee is charged in the following cases:
1. Tickets that constitute First-Party Sales — in this case the amount borne by the user is the sale price displayed on the Sale Item detail screen in full.
2. Merchandise.
3. Purchases made in person at the pop-up store.
The Booking Fee is refunded only where the purchase is cancelled by 24:00 on the day of booking. Where cancellation occurs after that time, the Booking Fee is not refunded even if the cancellation falls within a period in which no cancellation fee arises. However, in the following cases the Booking Fee is refunded in full regardless of the time of cancellation:
1. Cancellation or discontinuation of the event for reasons attributable to the Seller under Article 29.
2. Cancellation due to reasons attributable to the Company, such as a system error.
3. Withdrawal of subscription under the E-Commerce Act.
The Company charges the Booking Fee under paragraph 2 and the refund conditions under paragraph 4 only after displaying them on the pre-payment screen and obtaining the user's consent.
The Company issues a receipt for payment details at the user's request and, for cash-equivalent payments, issues a cash receipt in accordance with relevant laws.

Article 26 (Withdrawal of Subscription and Cancellation for Merchandise)

A user may cancel an Order without any cancellation fee and receive a full refund at any time up to the collection deadline under Article 30(2). Orders for merchandise not collected by that deadline are governed by Article 30(4).
A user may withdraw their subscription within 7 days from the date of collecting the merchandise. This applies equally in the case of a simple change of mind, and withdrawal of subscription is not restricted on the ground that the item was sold in limited quantities.
Where a single Order contains multiple items of merchandise collected on different dates, the period under paragraph 2 is calculated separately from the date of collection of each item.
Withdrawal of subscription under paragraph 2 is effected by returning the merchandise on site during the pop-up operating period, in which case the user does not bear the cost of return. Withdrawals received after the pop-up has ceased operating are governed by paragraph 5.
For a simple-change-of-mind withdrawal received after the pop-up has ceased operating, the user must return the merchandise to the return address notified by the Company or Seller, and the user bears the return shipping cost for the simple change of mind. The Company proceeds with the refund within 3 business days from the date on which return of the merchandise is confirmed.
Where merchandise is defective or differs from what was labelled or advertised, the user may withdraw their subscription within 3 months from the date of collection, or within 30 days from the date on which they became aware of that fact. In such a case the user may submit the claim by returning the item on site or by providing evidence such as photographs, and the Company or the Seller shall respond with the result of its verification within 48 hours of receipt. If no response is given within that period, the matter shall be handled in accordance with the user's assertion.
Notwithstanding paragraph 2, withdrawal of subscription may be restricted for the following merchandise. In such a case the Company shall state that fact clearly on the pre-payment screen and obtain the user's separate consent; where such consent has not been obtained, the Company may not assert the restriction on withdrawal.
1. Merchandise individually produced to the user's order (engraving, custom manufacture, etc.) where withdrawal would be expected to cause irrecoverable and material harm to the Seller.
2. Sanitary goods sold in sealed packaging where the seal has been broken.
A statement to the effect that "items collected on site cannot be refunded" is of no effect, and neither the Company nor the Seller shall use such a statement.

Article 27 (Cancellation and Refund of Tickets)

A user may cancel a ticket purchase up until admission, and the following cancellation fees apply depending on the time of cancellation. The Seller shall select and apply one of the two standards below, and the standard applied is displayed on the Sale Item detail screen and on the pre-payment screen.

[Standard 1] Default

Time of cancellation	Cancellation fee
By 24:00 on the day of booking	None (the Booking Fee is also refunded)
Up to 3 days before the visit date	None
2 days to 1 day before the visit date	20% of the amount paid
On the visit date, and non-admission	No refund

[Standard 2] Strict (selected by the Seller only for high-priced or limited events)

Time of cancellation	Cancellation fee
Within 24 hours of booking, or up to 10 days before the visit date	None
9 days to 7 days before the visit date	10% of the amount paid
6 days to 3 days before the visit date	20% of the amount paid
2 days to 1 day before the visit date	30% of the amount paid
On the visit date, and non-admission	No refund

A Seller may not set a cancellation fee rate at its discretion other than the two standards under paragraph 1.
For tickets without a designated Session (Period Passes, general admission passes, etc.), the visit date for the purposes of calculating the cancellation fee under paragraph 1 is deemed to be the closing date of operation of the relevant pop-up. Users may cancel under paragraph 1 up until that date.
Where a user does not attend on the visit date (non-admission), and where a Period Pass is not used at all before the close of pop-up operations, this is regarded as arising from the user's own circumstances and no refund is made.
Tickets for which admission has been completed are not refunded. However, a refund may exceptionally be made in the following cases, and in such a case the Company decides whether to refund after verifying the supporting evidence. In a First-Party Sale, that review shall be performed by an organization separate from the organization responsible for sales, in accordance with Article 22-2(4).
1. Where there are grounds attributable to the Seller, such as discontinuation of the event or defects in the facilities.
2. Where there is an error attributable to the Company's systems, such as duplicate payment or a ticket inspection error.
3. Where a safety incident occurs on site.
The cancellation fee under paragraph 1 accrues to the Seller. Accordingly, in a First-Party Sale the cancellation fee accrues to the Company, and the Booking Fee under Article 25 also accrues to the Company.
The Company charges the cancellation fee under paragraph 1 and applies the Booking Fee refund conditions under Article 25(4) only after displaying them on the pre-payment screen and obtaining the user's consent; where it has not done so, it shall not charge a cancellation fee.
Where a statutory right of withdrawal is available under the E-Commerce Act or other applicable law, a full refund is made without deducting any cancellation fee or Booking Fee, notwithstanding the cancellation fee standards under paragraph 1. However, for tickets for performances, events, admission or similar services provided on a specific date or during a specific period where withdrawal may be restricted under law, the cancellation fee standards under paragraph 1 apply only if the Company clearly discloses the grounds for restricting withdrawal and the cancellation standards on the Sale Item detail screen and the pre-payment screen, and obtains the user's consent.

Article 28 (Method and Procedure for Refunds)

Refunds are, as a general rule, processed by cancelling the payment method used by the user.
The Company does not deduct from the user any amount in the name of payment gateway fees or the like, and refunds on the basis of the full amount less any cancellation fee.
The Company proceeds with the refund process within 3 business days of the date on which it verifies the ground for refund. Processing times by payment method follow the policies of the relevant card issuer or payment provider.
Inventory and capacity for cancelled Sale Items are restored at the point the refund is confirmed.
The Company may refuse a refund request on any of the following grounds, in which case it shall notify the user stating the reason and inform them of the objection procedure:
1. The period during which cancellation is possible has elapsed.
2. Admission or collection has already been completed.
3. The request duplicates a request already processed.
4. The evidence for an exceptional ground for refund is insufficient.
5. Fraudulent use is suspected.
A user may object to a refusal under paragraph 5 through the customer centre, and the Company shall notify the outcome within 3 business days of receipt.

Article 29 (Cancellation and Discontinuation of an Event for Reasons Attributable to the Seller)

Where pop-up operations end early or the event is cancelled or discontinued due to the Seller's circumstances, or where the sale cannot be performed due to the Seller's inventory error, the Order may be cancelled without the user's prior consent. In such a case the Company shall notify the user of the reason without delay.
Where an Order is cancelled under paragraph 1, the full amount paid and the Booking Fee are refunded to the user, and no cancellation fee is charged.
Where the event is cancelled or discontinued for reasons attributable to the Seller, the user shall, separately from the refund under paragraph 2, receive compensation equal to 10% of the admission price. That compensation is borne by the Seller, and in a First-Party Sale is borne directly by the Company.
Where the event is cancelled or discontinued due to force majeure such as a natural disaster or public measures in response to the spread of an infectious disease, the full refund under paragraph 2 is made but the compensation under paragraph 3 does not apply.
Where sales exceed the available quantity due to the Seller's inventory management error, the Company automatically cancels the relevant Orders and refunds the full amount. Whether to provide any additional compensation to the user in that case is determined by the Seller.

Article 30 (Collection of Merchandise)

Merchandise is not delivered; the user collects it in person at the relevant pop-up store site.
The collection deadline is the close of business on the final operating day of the relevant pop-up. Even where the Seller sets separate collection hours, this deadline does not change; collection hours are displayed on the Sale Item detail screen and in the order history.
The user collects the merchandise by presenting on site the code shown on the "My QR / Pickup Code" screen in the order history. No identity verification is applied to the collection of merchandise; the item is handed over on confirmation of the code alone. The code expires after a single use, and the user must not transfer it to another person or photograph and share the screen.
An order for merchandise not collected by the deadline under paragraph 2 is automatically cancelled, and the Company refunds the amount paid in full.
Where a single Order contains several items of merchandise, they may be collected separately by item. However, where several units of the same item were purchased, the entire quantity must be collected at once. A user wishing to collect separately must split the Order Lines at the time of purchase.
Where a user has collected only part of the merchandise, paragraph 4 applies to the portion not collected.

Article 31 (Ticket Admission)

A user gains admission by presenting on site the QR code shown in the order history. On-site staff may verify the purchaser's name and the last 4 digits of the order number in order to prevent unauthorized admission, and the user must cooperate. The Company does not collect or display dates of birth for this purpose.
The verification under paragraph 1 is conducted with reference to the purchaser themselves; the identity of each accompanying person entering together is not verified.
The QR code of a single-admission ticket expires immediately upon completion of admission processing. The QR code of a ticket with a designated Session is valid only for that Session, and the QR code of a ticket without a designated Session is valid during the pop-up operating period. The QR code of a Period Pass does not expire on admission processing and may continue to be used for re-entry during the validity period under paragraph 4.
The validity period of a Period Pass runs for the specified number of days from the date of first admission and may not extend beyond the closing date of pop-up operations. The Company displays this on the purchase screen.
Example: where a 7-day pass is first used on 28 December and the pop-up closing date is 31 December, the validity period runs to 31 December.
Where it is confirmed that a person is attempting to gain admission by improper means, such as photographing a QR code and sharing, transferring or selling it to another person, the Company and the Seller may refuse admission and the relevant ticket is not refunded.
Where QR code verification is impossible due to on-site communication failure or the like, the Seller may verify the fact of purchase by another method and process admission.

Article 32 (Processing of Personal Information in Sale Item Transactions)

In a First-Party Sale the Company is the seller of record, so the user's personal information is not provided to any third party; the Company processes it within the scope of the purposes for which collection and use consent was obtained, for performance of the Order, delivery of goods and verification of admission, cancellation and refund, and handling of customer inquiries.

In a Brokered Sale, the Company provides the user's personal information to the Marketplace Seller to the extent necessary to perform the transaction. The Company discloses the items provided, the purpose and the retention period at the time of purchase and obtains the user's consent.

Item	Details
Recipient	The Seller that registered the relevant Sale Item
Purpose of provision	Performance of the Order, delivery of merchandise and verification of admission, cancellation and refund, and handling of customer inquiries
Items provided	Order number, purchaser's name, mobile phone number, order details
Retention and use period	Until the purpose of provision is achieved; provided that where a retention obligation exists under relevant laws, for the period so prescribed

Personal information displayed on the on-site screen for the purpose of verifying admission or the collection of merchandise is limited to the minimum scope, is concealed immediately after display, and is neither separately stored nor recorded.
The Company imposes on Marketplace Sellers the relevant obligations, and manages and supervises them, so that personal information provided under paragraph 2 is not used for purposes other than those set out in that paragraph and is not disclosed externally.
The specific details of the processing under paragraphs 1 and 2 are governed by the Company's Privacy Policy.

Supplementary Provisions

(Effective date) These Terms take effect on 6 September 2026.
(Commencement of the sales function) The function for selling Sale Items under Chapter 6 will be provided from a date separately announced by the Company after the effective date of these Terms. From the effective date until that commencement date, no transaction to which Chapter 6 applies will exist.
(Transitional measures) These Terms apply also to service use agreements concluded before these Terms take effect. However, transactions formed before these Terms take effect are governed by the previous provisions.
(Previous terms) Upon these Terms taking effect, the POPGA Terms of Service dated 30 October 2024 cease to have effect.

- Terms of Service version: v2.0
- Announcement Date: August 07, 2026
- Effective Date: September 06, 2026

Previous versions of the Terms of Service can be found below.

- View POPGA Terms of Service v1.0 (effective 30 October 2024)